You need a add-on that matches your device. Quicksupport should ask you to download it, if one is available. It might be possible that there is no add-on for your device. There is a list of supported devices , but i think this list is not complete or up to date, as at least my device, which can be controlled, is missing.
My device was on this list, when it wasn't supported, now that it is supported, it isn't on this list anymore?!?! There is finally an official add-on in the Play Store. There was already an unofficial version before the above release, which worked well. It was originally from TeamViewer too, but for some reason they removed it from Play Store.
Re: Quick Support default access permission - TeamViewer Community -
Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean: Can't control my phone with QuickSupport. Learn more. Join Login. Turn on suggestions.
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean: Connection could not be established. Me too. Android connection could not be established Sign in Failed Tablet. Please try the following for the sign in error: Accept it as a solution to help others. Find this helpful? Say thanks by clicking on the Thumbs Up button. Dear Julia, Thanks for your message.
Kind regards. Thanks and kind regards. Just a little extra info - I'm still having the same problem. On the sign-in menu, the sign in wheel animation goes around but nothing happens. However, on switching back to wifi mode, it disconnects and dumps me back to the sign-in page.
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Thanks, Tim. Hi timjim, It seems like there is a problem with the wifi and not with the mobile network. Hi timjim, I am pretty sure that the problem is port - and there is no setting for this in your account. Should I set this up from my Android device? I didn't see the option for setting ports. Hi timjim, You have to change the ports in the network where the device is connected to. Hi, this ist Ralf from Germany. What's now? Same problem here in android 7, no network, no problem in older version of Android or in iPhone.
This seem as a bug in Teamviewer or in Android 7. Need help to solve this. I have more information about the error: I was having the same issue, I uninstalled all other TeamViewer apps and the installed only TeamViewer for remote control. This seemed to have solved the problem. Maybe other TeamViewer apps using same port?? I don't know yet but this should be fixed by TeamViewer team.
Hi all, Thank you for your feedback here.
Hi Everybody, Opening port is not an option. None of the samsungs activated UDP protocol, where iphones all activated them. Here is a very simple solution that worked for me.
Hope it helps some of you: